Terms and Conditions
Welcome to Amber Sheen! Please read our Terms of Service carefully before placing your order. By shopping with us, you agree to the following terms and conditions.
1. First Order Non-Delivery
If your first order is not received after it has been shipped (for any reason), an advance payment will be required for your next shipment:
For orders up to 300g: Rs. 500 advance
For orders above 300g: Rs. 1000 advance
2. Incomplete or Incorrect Address
Orders with incomplete or incorrect addresses will not be shipped until you provide the correct details.
If you still wish to ship to the provided address, the order will be dispatched only after your written consent and advance payment:
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Up to 300g: Rs. 500 advance
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Above 300g: Rs. 1000 advance
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3. Village Addresses
Cash on Delivery (COD) is not available for village addresses.
Orders can only be shipped if you provide a proper city address or choose to collect your parcel from the courier office in the nearest city.
For self-collection orders, full advance payment is required.
If you want your order delivered directly to a village, we can send it via Pakistan Post. This requires full advance payment plus additional delivery charges.
4. Hostel or University Addresses
Orders with hostel or university addresses require advance payment.
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For orders up to 300g: Rs. 500 advance
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For orders above 300g: Rs. 1000 advance
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5. Self-Collection Orders
For all self-collection (courier office pickup) orders, full payment in advance is mandatory.
6. Custom Orders
We offer customized orders upon request.
To place a custom order, please contact us via Instagram at @ambersheennaturals.
Full advance payment is required for all custom-made products.
7. Orders Above Rs. 5000
For orders with a total value exceeding Rs. 5000, an advance payment of Rs. 1000 is required.
8. Important Note
Advance payments are non-refundable if the customer fails to receive or collect the order after it has been dispatched.